Refund policy

RETURN & REPLACEMENT POLICY

At GUFS, we prioritize product quality and customer satisfaction. Please read our return and replacement policy carefully before placing an order.

Eligible for Return / Replacement

We accept return or replacement requests only under the following conditions:

• The product received is damaged, or
• The product received is incorrect (wrong item delivered)

⚠️ No return or replacement will be accepted for any reason other than those mentioned above.

 Return Request Timeframe

• Customers must raise a return or replacement request within 24 hours of delivery.
• Requests raised after 24 hours will not be considered under any circumstances.

 Mandatory Unboxing Video (Strict Requirement)

A clear and continuous unboxing video is mandatory to process any return or replacement request.

The video must clearly show:

• The sealed package before opening
• Shipping label (AWB number visible)
• Continuous opening process (without cuts or edits)
• The damaged or incorrect product clearly visible

❌ Claims without a proper unboxing video will be rejected.

 Cases Where Return / Replacement Is Not Accepted

• Product does not meet personal expectations
• Change of mind or personal preference
• Color or design variation due to screen resolution
• Delay in raising complaint beyond 24 hours
• Missing, unclear, or edited unboxing video
• Product damaged or used after delivery

Replacement Policy

• Once the claim is verified and approved, a replacement product will be dispatched.
• We do not offer cash refunds. Only replacement will be provided.

How to Raise a Return / Replacement Request

Please contact our support team with the following details:

• Order ID
• Registered Mobile Number
• Unboxing Video
• Brief description of the issue

Support Email: support@gufs.in

Business Address: Shop no 1, Mohammadpur Dwedha, Kanauja Road Near Attal dwar, Muradnagar, Ghaziabad 201206